Payments and Purchases

• My order was cancelled due to fraud what do I do?

  Our shopping cart uses an advanced AI algorithm to process our payments and sometimes this AI picks up on issues with the transaction and will flag it as "High Risk".  Once the order is flagged it is automatically cancelled and credit is issue back to the charging card.  This may take 24-48 hrs d...

• What is the process for returns?

  Please visit our Returns Policy via the link below. https://www.primochill.com/policies/refund-policy