Payments and Purchases

• My order was cancelled due to fraud what do I do?

  Our shopping cart uses an advanced AI algorithm to process our payments and sometimes this AI picks up on issues with the transaction and will flag it as "High Risk".  Once the order is flagged it is automatically cancelled and credit is issue back to the charging card.  This may take 24-48 hrs d...

• What is the process for returns?

  All returns will need to go through Support. Ideally your initial email should contain the products you are looking to return, the order(s) they are from, and what your reason is for the return. Once you have approval, Support will provide you with the return address and RMA #. The items will be ...