Welcome to Our Help Site

About PrimoChill

2 articles in this Topic

• Do I have to pay for customs duties and taxes?
• Where do you ship from?

Shopping and Ordering

11 articles in this Topic

• Can I have a coupon applied retroactively?
• Can I pre-order an item?
• Do I need to make an account prior to ordering?
• How big of a radiator do I need?
• Is (cleaner) toxic?
• Is this item in stock?
• What do I need for a full loop?

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Shipping and Handling

16 articles in this Topic

• An item from my order is missing, can I get a replacement?
• Can I get a copy of the MSDS for (cleaner)?
• Can I get a copy of the MSDS for (coolant)?
• Can you combine my orders?
• Do I have to pay for customs duties and taxes?
• Do I have to pay for customs duties and taxes?
• Do I have to pay import fees?

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Returns and Exchanges

3 articles in this Topic

• Do I have to pay for return labels?
• How are return to sender packages handled?
• What is the return policy?

Payments and Purchases

2 articles in this Topic

• My order was cancelled due to fraud what do I do?
• What is the process for returns?

Products and Stock

37 articles in this Topic

• Are D5 pumps compatible with the distro plates?
• Are your coolants good for aluminum or mixed metals?
• Can I add dye to Opaque?
• Can I add dye to Vue?
• Can I change the size of my CTR?
• Can I get a copy of the MSDS for (cleaner)?
• Can I get a copy of the MSDS for (coolant)?

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Technical Support

19 articles in this Topic

• Can I use my RFB with copper or brass tubing?
• Can Rad Clean be cycled through the loop?
• CTR D5 Pump making noise
• Do I have to pay for customs duties and taxes?
• How do I check my system or parts for leaks?
• How do I control the RGB LEDs on my Bykski product?
• How do I submit an RMA replacement request?

See all articles in Technical Support →