PRIMOCHILL
Customer Support

How can we help?

Orders, shipping, returns, warranty and loop troubleshooting, answered by the people who make the parts.

PopularBleeding airCoolant losing colorRestocking feesOrder status

Can't find it? Contact us and a real person on our team will reply by email.

Start a ReturnSign in and pick the order. Your RMA arrives once it is approved.StartOrder StatusStatus and tracking for every order, once you sign in.TrackMy AccountOrders, returns and every reply, by email sign-in link.Sign inWarranty ClaimsWhat is covered and how to open a claim.Read
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The Help Index

31 articles, written and kept current by the PrimoChill support team. Start with a topic, or search above.

  1. 01OrderingPayment methods, cancellations, changing an order after it is placed, and store credit.7 articles
  2. 02ShippingSame-day shipping and transit times, tracking, delivery issues, customs and duties.7 articles
  3. 03ReturnsStarting a return, fees, exchanges and when your refund lands.6 articles
  4. 04WarrantyWhat the warranty covers, what it does not, and what we need to open a claim.1 article
  5. 05TechnicalLeak testing, bleeding air, pump and flow problems, coolant care and temperatures.8 articles
  6. 06PoliciesPrivacy policy and terms of service.2 articles
Filling a loop reservoir with blue coolant
Technical Guides

Keep the Loop Running

Step-by-step fixes for the problems builders actually hit, from first fill to the coolant change a year later.

All 8 Technical Articles
Go Deeper

From the Keeping It Cool Library

Our technical library covers what a help article can't: dilution, run times, prep order and service intervals for every PrimoChill fluid and kit.

Visit keepingit.cool
Fluids · 6 min readVue: What a Suspension Needs From a LoopWhy Vue is opaque, which colors react to UV, and the three habits that keep it from clouding.
Tool · 2 questionsFind Your FluidNew build or existing loop, showcase or daily driver. You get the fluid and the prep order.StartTool · 2 questionsFind Your PrepWhat you are prepping, and whether you want the kit. You get the bottles in order, with the dilution for each.StartBeginner Track · 16 guidesNever Built a Loop Before?From the first radiator flush to the annual service. Tools listed first, nothing assumed.
A radiator and pump flushing in a clear tubGuide · 10 steps · 90 minSystem Prepping: Flushing a New Loop Before First FillWhy distilled water alone leaves machining oil behind, and the four-stage flush that does not.An assembled loop with clear acrylic blocks and brass fittingsFluids · 5 min readLiquid Utopia in a Mixed-Metal LoopGalvanic corrosion, inhibitor load, and why 15 ml per gallon is not a suggestion.Pouring a cleaning solution through a radiatorMaintenance · 7 steps · 90 minThe 12-Month Service: Drain, Rad Clean, RefillNinety minutes once a year buys a loop that still looks new at year three.
Asked Often

Common Questions

TechnicalBleeding Air From a New LoopAir trapped in a freshly filled loop causes noise, poor cooling and pump wear. Tilt the case through several orientations while the pump runs, top up the reservoir as air clears, and expect the process to take a few sessions over a day or two.Read ArticleReturnsReturn & Restocking FeesUnused items returned for store credit have no restocking fee; refunds to your original payment carry a 15% fee. If your order shipped free, the original shipping cost comes off either way. Used or installed items are 15% for store credit and 25% for a refund. Special orders are not returnable.Read ArticleShippingSame-Day Shipping & Transit TimesAll in-stock orders placed before 2:00 PM MST ship the same business day. Orders placed after 2:00 PM ship the next business day. Delivery times are estimates and are not guaranteed.Read Article

Still Need a Hand?

Send us a message with your order number and a photo if you can. A member of the support team replies within 1–2 business days.

or email support@primochill.com