Checking Your Order Status
Updated September 23, 2026Sign in to My Account at https://support.primochill.com/help/account/orders to see each order's status and tracking. We also email you as your order is processed and shipped.
The quickest way to check an order is My Account. Sign in at https://support.primochill.com/help/account/orders with the email address you used at checkout, and every order shows its status, its shipments and their tracking links. We email you a sign-in link, so there is no password.
PrimoChill also sends email notifications as your order moves through processing and shipping. If you haven't received a confirmation email, check your spam or trash folder first, and make sure you haven't marked previous PrimoChill emails as spam.
Once your order ships, you'll receive a notification with an estimated delivery date and tracking information. If tracking isn't immediately available after your shipping notification, check back within 12 hours — it can take time for carrier systems to update.
Still can't find what you need? Open the order in My Account and choose Contact us about this order, or email support@primochill.com with your order number and we'll look it up for you.