Modifying an Order After Placing It
Updated September 23, 2026Contact PrimoChill immediately if you need to add or change items in your order. Once an order has shipped, no modifications are possible — you'll need to place a separate order.
If you need to modify your order — such as adding a forgotten item or changing a product — contact our support team right away. Due to our automated fulfillment process, we may be able to place your order on hold if it hasn't been packed yet and assist you in making the necessary changes.
If your order has already been packed, modifications may not be possible. In that case, we'll help you place a separate order for any additional items needed.
Once an order has shipped, no changes can be made to it. You'll need to wait for delivery and either keep the items or initiate a return if needed. Any additional items should be ordered separately.