Accepted Payment MethodsPrimoChill accepts all major credit/debit cards, digital wallets (Apple Pay, Google Pay, Shop Pay, Amazon Pay), cryptocurrency, and Buy Now Pay Later options through Klarna, PayPal, and Shop Pay Installments.CancellationsOnce an order is placed, PrimoChill's automated systems begin processing immediately — 98.5% of orders ship the same day. While we'll attempt to honor cancellation requests, success is not guaranteed.Checking Your Order StatusSign in to My Account at https://support.primochill.com/help/account/orders to see each order's status and tracking. We also email you as your order is processed and shipped.Cryptocurrency PaymentsPrimoChill accepts Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, and Shiba Inu as payment.Free Shipping EligibilityFree Economy 5-7 day shipping is available to the lower 48 US states. Alaska and Hawaii are excluded. Select the Economy shipping option at checkout to activate free shipping.Modifying an Order After Placing ItContact PrimoChill immediately if you need to add or change items in your order. Once an order has shipped, no modifications are possible — you'll need to place a separate order.Store Credits & Gift CardsStore credits and gift cards work like digital currency on www.primochill.com. Credits are typically issued through returns or loyalty programs and can be used for any purchase.
Still Need a Hand?
Send us a message with your order number and a photo if you can. A member of the support team replies within 1–2 business days.
or email support@primochill.com