Returns and Exchanges

• Do I have to pay for return labels?

  Please visit our Returns Policy via the link below. https://www.primochill.com/policies/refund-policy

• How are return to sender packages handled?

  Return to Sender packages incur additional fees from the carrier and thus are treated as returns with an additional fee as outlined in the shipping policy. It is highly recommended that you return items you do not need through the normal return process and ensure that your shipping address is com...

• What is the return policy?

  Please visit our Returns Policy via the link below. https://www.primochill.com/policies/refund-policy