An item from my order is missing, can I get a replacement?

Yes, although we highly recommend double checking the package we shipped. Smaller items sometimes can get stuck inside packing materials or under the cardboard flaps of boxes. Other times, small items may actually be in a bag with the order invoice. We have a strict system for pulling and shipping orders aimed at minimizing opportunities for human error, but even the world’s biggest and most powerful shipping e-commerce juggernaut makes mistakes here and there.