• Cancellations/Changes

    Once an order is placed on our e-commerce website, it cannot be canceled/changed or held. This is because our fully automated systems immediately start processing the order, which cannot be stopped or reversed. Therefore, we advise customers to double-check their orders before making a purchase. ...
  • Privacy Policy

    Please visit our Privacy Policy via the link below. https://www.primochill.com/policies/privacy-policy
  • Product Warranty

    PrimoChill provides a one-year limited warranty for its branded products, starting from the date of purchase, with the exception of coolants. Coolants are subject to a 30-day warranty from the date of purchase, as they are affected by uncontrollable factors within custom watercooling loops. Pleas...
  • Return Policy

    Please visit our Returns Policy via the link below. https://www.primochill.com/policies/refund-policy
  • Shipping Policy

    Please visit our Shipping Policy via the link below. https://www.primochill.com/policies/shipping-policy
  • Terms of Service

    Please visit our Terms of Service via the link below. https://www.primochill.com/policies/terms-of-service