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Cancellations/Changes
Once an order is placed on our e-commerce website, it cannot be canceled/changed or held. This is because our fully automated systems immediately start processing the order, which cannot be stopped or reversed. Therefore, we advise customers to double-check their orders before making a purchase.
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Privacy Policy
This Privacy Policy describes how PrimoChill (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.primochill.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For pu...
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Product Warranty
PrimoChill provides a one-year limited warranty for its branded products, starting from the date of purchase, with the exception of coolants. Coolants are subject to a 30-day warranty from the date of purchase, as they are affected by uncontrollable factors within custom watercooling loops. Pleas...
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Return Policy
Return
Our Product Return Policy allows you to initiate a return within 30 days of purchasing a product from www.primochill.com. The customer is required to cover the costs associated with returning the product. To be eligible for a return, the product must be in its original new packaging and i...
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Shipping Policy
Shipping Carriers
For all domestic and international orders, we rely exclusively on FedEx and USPS as our carriers. Please note that the choice of carrier for flat-rate shipments is not exclusive to either FedEx or USPS. The selection of carrier for your shipment is determined based on the most ...
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Terms of Service
OVERVIEW
Primochill.com is operated by Tyler Industries, LLC dba PrimoChill. Throughout the site, the terms “we”, “us” and “our” refer to PrimoChill. PrimoChill offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your a...
