Policies

• Cancellations/Changes

  Once an order is placed on our e-commerce website, it cannot be canceled/changed or held. This is because our fully automated systems immediately start processing the order, which cannot be stopped or reversed. Therefore, we advise customers to double-check their orders before making a purchase. ...

• Privacy Policy

  Please visit our Privacy Policy via the link below. https://www.primochill.com/policies/privacy-policy

• Product Warranty

  PrimoChill provides a one-year limited warranty for its branded products, starting from the date of purchase, with the exception of coolants. Coolants are subject to a 30-day warranty from the date of purchase, as they are affected by uncontrollable factors within custom watercooling loops. Pleas...

• Return Policy

  Please visit our Returns Policy via the link below. https://www.primochill.com/policies/refund-policy

• Shipping Policy

  Please visit our Shipping Policy via the link below. https://www.primochill.com/policies/shipping-policy

• Terms of Service

  Please visit our Terms of Service via the link below. https://www.primochill.com/policies/terms-of-service