Once an order is placed on our e-commerce website, it cannot be canceled/changed or held. This is because our fully automated systems immediately start processing the order, which cannot be stopped or reversed. Therefore, we advise customers to double-check their orders before making a purchase.
Additionally, we would like to emphasize that our e-commerce website ships 98.5% of orders on the same day they are placed by 2:00 pm MST. Allowing cancellations after an order is placed would significantly slow down our shipping process and potentially affect the delivery times for other customers.
We understand that it can be frustrating to be unable to cancel an order, but we ask for your understanding in this matter. By adhering to our cancellation policy, we can ensure that our automated systems and shipping processes continue running smoothly, allowing us to provide fast and efficient service to all our customers.
We understand that sometimes mistakes can happen, and customers may accidentally order the wrong item or change their minds about a purchase. In such cases, we suggest that customers consider our return policy instead.