Bykski.US is the official US import partner of Bykski, and is a separate company from Bykski. It operates out of the same warehouse as Primochill, meaning that the stock in Bykski.US and Primochill are the same for Bykski products. As Bykski.US is a separate company from Bykski, Bykski.US does not provide support for products purchased from foreign exporters such as Chinese drop shippers selling on sites such as Amazon, eBay, and Newegg.