Rush Fee
To speed up your order processing, we offer a convenient option called the "Rush Fee." This additional fee ensures that your order is prioritized and moved to the front of the processing queue. While selecting the "Rush Fee" does not guarantee same-day shipping, it significantly boosts the chances, especially for orders placed before 2:00 pm (MST).
Please note that the "Rush Fee" is designed to speed up processing, not shipping, based on your selected shipping method. Kindly note that Rush Fees cannot be refunded as we begin processing your order immediately upon receipt.
Navidium Shipping Protection
You can add "Shipment Protection" to your order for an extra fee, which provides insurance for your package. Navidium’s Shipment Protection ensures comprehensive coverage for any damage, theft, or loss that may occur during shipping. The cost of this protection is calculated based on the total value of your order before shipping costs are applied.
The process for claiming shipment protection is straightforward and effective. Access our website and initiate a conversation with our chatbot. This will connect you with our customer support team, who will assist you in processing your claim.
Once the claim is processed, we will create a copy of your order and send you a link to reorder. You only need to proceed to checkout to confirm the accurate shipping details. The total in the cart will be adjusted to zero to indicate that you have chosen shipment protection with no extra charges. If any item that requires replacement is out of stock, we will explore alternative options with you.