PrimoChill.com has the right to reject refund requests for any reason in compliance with applicable laws. This policy applies to incomplete items or accessories, missing hardware or parts, or damaged packaging. It also covers items misused or used in a way that violates the manufacturer's recommendations and those damaged or lost during the return process.
It is important to securely package the return and ensure it is protected by insurance in case of loss or damage. If the product's value (s) has decreased due to these circumstances, Bykski.us may deduct reasonable expenses from the refund amount. Consequently, customers returning such items may be subject to a higher restocking fee outlined in our Product Return: Fees.
Should the returned product(s) not comply with our Product Return: Eligibility, the customer will bear the cost of reshipment. Our customer support team will contact you to communicate these issues and furnish you with the return fee details. Kindly note that the product will be kept for 15 days before being deemed abandoned and discarded.
Every return is photographed and recorded for accurate documentation. This helps to ensure that the returned items are processed correctly and that customers receive accurate refunds or exchanges. The photographs also serve as a record in case there are any discrepancies or issues with the return.