Return costs and fees are an essential part of the process that cannot be completely avoided. Despite this, we strive to minimize them as much as possible. You will have different options during the return process, each one potentially impacting your costs in varying ways. This gives you more control over the expenses related to managing your return.
Fees
The return fees vary from 0% to 100%. Here are some examples of possible fees you might encounter when returning an item:
0% Returns Fees are items that are sent back in UNOPENED condition and the packaging is in new condition and you selected an "In Store" credit for your refund.
15% Returns Fees are items that are sent back in UNOPENED condition and the packaging is in new condition and you requested for your refund to be issued back to your original payment method.
15% Returns Fees are items that are sent back in OPENED condition and the packaging is in new condition and you selected an "In Store" credit for your refund.
25% Returns Fees are items that are sent back in OPENED condition and the packaging is in new condition and you requested for your refund to be issued back to your original payment method.
The return fees for used items begin at 50% and may escalate depending on the selected refund method. We retain the right to impose charges of up to 100% based on the return's condition.
80% Return Fees on any Special Order item no matter the condition or refund method.
Additional fees may be applied to products that have been mounted, installed, had fluids pass through them, display scratches on the acrylic or metal, emit a smoke odor, have pet hair, or are generally dirty. This also applies for missing boxes and accessories.
If you order was shipped out with "free shipping", the refund you receive will be adjusted to account for the original outbound shipping cost.
Shipping charges for your order, shipment, or outbound deliveries are non-refundable under any circumstances.