Return/Refunds and Restock Fees
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Our Product Return Policy allows you to initiate a return within 30 days of purchasing a product from www.primochill.com. The customer is required to cover the costs associated with returning the product. To be eligible for a return, the product must be in its original new packaging and include a...
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Exchanging items involves a more intricate procedure compared to regular returns. It is advisable to initiate the return process first, by visiting Product Return: Request a Return. After your return request has been authorized, proceed to locate the appropriate items and place an order for them....
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Return costs and fees are an essential part of the process that cannot be completely avoided. Despite this, we strive to minimize them as much as possible. You will have different options during the return process, each one potentially impacting your costs in varying ways. This gives you more con...
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Product Return: Product Inspection
PrimoChill.com has the right to reject refund requests for any reason in compliance with applicable laws. This policy applies to incomplete items or accessories, missing hardware or parts, or damaged packaging. It also covers items misused or used in a way that violates the manufacturer's recomme... -
Product Return: Request a Return
Once you're ready to initiate your return, please get in touch with support@primochill.com to start your return. Make sure you understand the Product Return: Fees associated with returning items.All RMAs need to be returned to us within 20 business days from the date you received your Return Auth... -
Once your return is received, the processing time can vary between 3 to 5 business days. Please keep in mind that this period does not include the additional 7-10 business days it might take for the refund to be reflected in your account after it is issued to your original payment method. In-stor...