Our Product Return Policy allows you to initiate a return within 30 days of purchasing a product from www.primochill.com. The customer is required to cover the costs associated with returning the product. To be eligible for a return, the product must be in its original new packaging and include all accessories and manuals. All returns are subject to Product Return: Fees.
B-stock, clearance, used/open box products, and gift cards are not eligible for return. They are sold as is. Products that have a 25% or more discount fall under the category of "Clearance" items, and due to the substantial discount, returns for these products cannot be processed.
This policy is for non-warranty items; if you have a warranty claim or need assistance with your product, please start a conversation with our support team, and they can walk you through the steps to get your problem resolved.
If you think that your product meets the requirements for a return, please visit Product Return: Request a Return to start the return process.