Return Inspection Process
Updated September 23, 2026All PrimoChill returns are photographed and inspected within 3-5 business days of receipt. Items with damage, missing parts, or signs of misuse may incur additional fees or be rejected.
Every return received by PrimoChill is photographed and thoroughly inspected. This process ensures accurate refund processing, correct fee assessment, and provides documentation for resolving any discrepancies.
PrimoChill reserves the right to reject return requests for items that are incomplete (missing parts or accessories), have damaged or destroyed packaging, show signs of misuse, or were damaged during return shipping due to improper packaging.
When returning your item, you must securely package it with adequate protection. We recommend insuring the return shipment, as you are responsible for the product's condition upon arrival. If value is lost due to improper packaging or the item's condition, PrimoChill may deduct reasonable costs from your refund and apply higher restocking fees.
If your returned item does not meet eligibility requirements, our support team will contact you to discuss options. The item will be held for 15 days before being considered abandoned. You can choose to have it reshipped to you (at your expense) or accept the adjusted refund.