Return Status & Refund Timeline
Updated September 23, 2026Returns are processed within 3-5 business days of receipt. Original payment refunds take an additional 7-10 business days to appear. Store credits are available immediately upon finalization.
Once PrimoChill receives your returned item, our team will inspect and process it within 3-5 business days. You'll receive an email notification when your return has been finalized.
Refund timelines by method:
- Store credit: Available immediately upon return finalization
- Original payment method (credit card, PayPal, etc.): 3-5 business days to process at our end, plus an additional 7-10 business days for your bank or payment provider to post the funds to your account
If you haven't received your refund within 15 business days after your return was confirmed as received, please contact our support team.
All returns are subject to applicable restocking fees based on the item's condition. These fees will be deducted from your refund amount before it's issued.