International Customs, Duties & Taxes
Updated September 23, 2026International customers are responsible for all import duties and taxes charged by their country. These fees are separate from your order total and collected by the shipping carrier upon delivery.
When ordering from outside the United States, you may be required to pay import duties, customs fees, and taxes imposed by your country's regulations. These charges are entirely separate from your PrimoChill order total and are not included in your shipping cost.
The shipping carrier will contact you to collect these fees before or upon delivery. The exact amount depends on your country's import rules and the value of your order.
If you decline to pay these fees, your package will be returned to us. In that case, PrimoChill's Delivery Issues/Refusals policy will apply, which includes a restocking fee and forfeiture of original shipping costs. International refusals result in a 100% restocking fee.
We recommend researching your country's import duties before placing an international order to avoid unexpected charges.