Tracking Your Order & Delivery Instructions
Updated September 23, 2026You'll receive a shipping notification with tracking info when your order ships. If tracking isn't updated, check back in 12 hours. Orders over $500 may require a signature at delivery.
When your order ships, PrimoChill will send you a notification email with your tracking number and estimated delivery date. Use this tracking number on the carrier's website or app for real-time updates.
If your tracking information appears delayed or hasn't updated since your shipping notification, please wait approximately 12 hours before checking again — it can take time for carrier systems to reflect the initial scan. If it still hasn't moved after that, contact us at support@primochill.com with your order number.
Delivery notes: If you won't be available to receive your package, we recommend arranging for it to be left in a secure location to prevent theft. Orders valued at $500 USD or more may require a signature at delivery. Once a package has shipped, PrimoChill cannot modify the delivery address or request a carrier hold — contact your carrier directly for those requests.